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Front Desk Associate
Job
Lanai at the Cove
Seaside, OR (In Person)
Full-Time
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Job Description
Job Overview We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the reputation of our hotel. Responsibilities Greet guests upon arrival and provide a warm welcome. Manage the front desk operations, including check-in and check-out procedures. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest information and reservations using hotel management software. Operate phone systems to manage incoming calls and assist guests as needed. Conduct night audits to ensure all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about local attractions, services, and hotel amenities. Assist in managing billing processes and payment transactions. Skills Experience in hotel management or hospitality is preferred. Proficiency in operating phone systems and hotel management software. Strong customer service skills with a focus on guest relations. Ability to perform night audit functions is an asset. Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests. Excellent interpersonal skills to build rapport with guests and colleagues alike. Attention to detail and strong organizational skills to manage multiple tasks efficiently. A positive attitude and a commitment to providing outstanding service. Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!