Front Desk Agent Holiday Inn Express Hotel & Suites Bethlehem

PA - 3.3

Bethlehem, PA Job Details Full-time $14 - $15 an hour 3 hours ago Benefits Employee discount Qualifications Computer operation Teamwork Attention to detail Problem-solving Manual handling

Full Job Description Job Summary:

We are seeking a friendly, reliable, and guest-focused Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive . This position requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Greet guests warmly and provide exceptional customer service at all times. Check guests in and out efficiently using the hotel's Property Management System. ( experience preferred) Handle guest requests, questions, and concerns professionally and promptly. Process payments, authorizations, and cash handling accurately. Answer phone calls, make reservations, and provide hotel and local area information. Communicate effectively with housekeeping, maintenance, and management regarding guest needs. Maintain a clean, organized, and professional front desk area. Follow hotel policies, brand standards, and safety procedures. Resolve guest issues or escalate concerns to management when necessary. Complete daily shift duties, logs, and reports as assigned.

Qualifications & Skills:

Previous hotel front desk or customer service experience preferred. Strong communication and interpersonal skills. Professional appearance and positive attitude. Ability to multitask and remain calm under pressure. Basic computer skills; experience is a plus. Reliable attendance and punctuality are required. Must be able to stand for extended periods and lift up to 25 lbs if needed.

What We Offer:

Team-oriented and supportive work environment. Opportunity for growth within the company. Employee travel discounts (IHG benefits)

Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount Application Question(s): Do you have

OPERA PMS

experience?

Shift availability:

Day Shift (Required) Night Shift (Required)

Work Location:

In person