Guest Service Agent, 1st and 2nd Shift

Guest Service Agent, 1st and 2nd Shift Quality Inn - 3.2 Bloomsburg, PA Job Details Part-time From $10 an hour 1 day ago Qualifications Property management tools Interpersonal skills Phone communication Greeting customers Window cleaning Security Hotel customer satisfaction operations Cash handling Cross-functional communication Full Job Description Quality Inn Bloomsburg, PA (Located next to Quaker Steak & Lube) We are looking for a professional, self motivated, friendly team player to join our hard working Q Service Team. You must be able to work independently and stay up late! Provide excellent customer service with a smile all shift long. Our Team is searching for someone to learn and grow with a mind who seeks knowledge. Let us teach you our passion of hospitality, and commitment to the Quality experience for each guest. This position will be a part time, minimum of every other weekend, and holiday. Come see us in person and meet a team member to fill out an application today! Position Requirements Report promptly and regularly to work. Immediately greet guest and offer to assist with their needs upon entering the lobby/front office area Work effectively with other members of the Front Desk team to reach business goals. Register and assign guests to hotel rooms using the Property Management System Establish method of payment and verify credit. Make and confirm reservations via phone and in person. Compute folios, collect payments, and make changes for guests using the Property Management System. Transmit, receive messages, and wake up calls using telephones or PMS system. Respond to guest requests in a timely and courteous manner. Perform security and safety checks throughout the shift. Maintain safety of self, guests and company owned property at all times. Completing operational paperwork efficiently and in a timely manner. Cash control and paperwork. Work and communicate with co-workers and other departments via verbal and written manner. Assist in the breakfast area including set up or take down of breakfast; or assist guests with various needs throughout their stay. Complete Light Housekeeping Duties in the Lobby Area including but not limited to mopping, dusting, sweeping and window/door glass cleaning. Ensure overall guest satisfaction and take appropriate steps to resolve any guest issues immediately via Q Service standards, report all incidents to supervisor or General Manager. Perform other duties as requested by management. Follow policies and procedures as outlined in training. Successfully complete Quality Inn Choice University training within the first 30 days of employment. Communication and documentation of vital shift information via computer, log book and verbally to Team mates, Supervisor and General Manager every worked shift. Standing, walking up and down stairs, and ability to lift 25lbs required.

Job Type:

Part-time Pay:

From $10.00 per hour

Work Location:

In person