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Hampton Inn Bridgeville
Front Desk- Hampton Inn
Career Insights for Hotel Desk Clerk
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Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Job Summary We are seeking a dynamic and friendly Front Desk Agent at the Hampton Inn Bridgeville to serve as a welcoming face of our hotel. In this role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive environment for guests. Weekends and holidays are required in rotation with the team. Must be able to work 7AM-3PM and 3PM-11PM as needed. Responsibilities Greet guests warmly, ensuring they feel welcomed and attended to promptly Manage multi-line phone systems, answer inquiries, and direct calls efficiently using professional phone etiquette Handle all front desk duties including check-in/check-out procedures, addressing work orders, making reservations, etc. Maintain organized office records, including filing systems, calendars, and correspondence to support daily operations Assist with clerical tasks such as proofreading documents, managing office supplies, and supporting administrative projects Provide excellent customer support by addressing inquiries professionally and ensuring client communication is clear and courteous Requirements Proven experience in office management or front desk roles with strong clerical skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry processes Excellent computer literacy with the ability to quickly adapt to new software Strong organizational skills with keen attention to detail for proofreading, calendar management, and document accuracy Exceptional phone communication skills combined with good phone etiquette for handling multi-line systems and client interactions A positive attitude and eagerness to learn are essential Join us as a Front Desk Agent where your enthusiasm for organization and customer care will shine! This role offers a vibrant environment where your technical proficiency and interpersonal skills will make a meaningful impact every day. We value proactive individuals who thrive in busy settings and are committed to delivering outstanding service.