About the

Role:

We're looking for a friendly, customer-focused Front Desk Agent to be the welcoming face of our hotel. You'll play a key role in creating memorable guest experiences by providing exceptional service from check-in to check-out. If you're passionate about hospitality, love solving problems, and thrive in a fast-paced environment, we want to meet you!

Schedule:

Primarily 2nd shift (evenings) Weekends and holidays required 8-hour shifts, flexible scheduling

What You'll Do:

Greet and assist guests with warmth and professionalism Handle check-ins, check-outs, and reservations accurately Answer phones and guest inquiries with a smile Manage billing, payments, and maintain accurate records Respond promptly to guest requests and resolve issues effectively Keep the lobby and front desk area clean and welcoming Assist with luggage and light maintenance when needed Communicate with team members and management through logbooks and daily updates Promote the IHG Rewards program and hotel specials Follow safety, emergency, and cash-handling protocols ✅

What We're Looking For:

A positive, outgoing personality with strong customer service skills Ability to work independently with minimal supervision Comfortable lifting up to 40 lbs (luggage, cribs, etc.) Professional appearance and demeanor Hotel or customer service experience preferred (1+ year) First Aid/CPR certification is a plus

Perks & Benefits:

Employee discount on stays Flexible schedule Supportive team environment Opportunities for growth in hospitality Ready to Join Us? Stop by our front desk and apply in person. We can't wait to meet you!

Job Type:

Part-time Pay:

From $13.00 per hour

Benefits:

Employee discount

Work Location:

In person