As a Guest Services Representative you will be working at the hub of the hotel. Prior hotel front desk experience is a must. You will be welcoming all guests to the hotel. You will be checking guests into and out of the hotel. You will also be trained for performing the night audit. Previous experience working with excel is preferred. Attention to detail is a must. Prior experience working preferred but not required. Some of your duties will include: Front Desk Operations Greet all guests (internal and external) Process guest reservations, registration (check-in) and departures (check-outs) Offer guest assistance at every opportunity Respond to all guest requests efficiently Ensure guest satisfaction by following through on requests and other needs Provide information to guests about hotel policies, services and amenities Provide information, directions and other assistance as necessary about the local area Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc. Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned Maintain daily logs and checklist

Pay:

$14.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person