Job Overview We are seeking an energetic and dedicated Front Desk Agent Night Auditor to join our dynamic hospitality team. In this pivotal role, you will be the first point of contact for our guests during overnight hours, ensuring a seamless and welcoming experience. Your responsibilities will include managing guest check-ins and check-outs, handling reservations with precision, and maintaining the integrity of hotel operations through accurate night audit procedures. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering exceptional guest service, this is the perfect opportunity to showcase your hospitality expertise and grow within a vibrant hotel setting. Responsibilities Greet guests warmly upon arrival, providing outstanding customer service and assistance throughout their stay Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms Handle all reservation inquiries, modifications, and cancellations with professionalism and attention to detail Conduct nightly audit procedures to reconcile financial transactions, ensuring accuracy in revenue reporting and account balancing Respond promptly to guest requests, complaints, or emergencies following hotel emergency procedures and ensuring guest satisfaction Maintain security protocols by monitoring CCTV surveillance, controlling access points, and conducting routine safety inspections during overnight shifts Communicate effectively via phone and in person with guests, staff, and emergency responders using proper phone etiquette and customer service problem-solving skills Skills Proven experience in hospitality management or hotel front desk operations with a focus on night audit functions Strong knowledge of hospitality reservation systems such as OPERA or comparable property management systems (PMS) Excellent customer service skills with the ability to handle guest relations professionally and courteously Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Familiarity with hotel emergency procedures, guest services protocols, and hotel management best practices Exceptional phone communication skills combined with a friendly yet professional demeanor Ability to resolve customer service issues swiftly while maintaining positive client communication Resort experience or extensive hotel experience is preferred to handle various guest needs efficiently Join us in creating memorable experiences for our guests while advancing your career in hospitality! This paid position offers an exciting opportunity to develop your skills in a lively environment that values energetic team members committed to excellence.

Pay:

From $16.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person