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Front Desk Associate (Part-Time, Weekday Day Shift)
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Ramada by Wyndham Harrisburg/Hershey Area
Harrisburg, PA (In Person)
$23,934 Salary, Part-Time
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Job Description
Job Summary Join our vibrant hospitality team as a Part-Time Front Desk Associate, working weekday daytime shifts to create memorable guest experiences! In this energetic role, you will be the welcoming face of our resort, providing exceptional customer service, managing guest inquiries, and ensuring smooth front desk operations. Your enthusiasm and professionalism will set the tone for guests' entire stay, making every visit enjoyable and effortless. If you thrive in a fast-paced environment and love engaging with diverse guests, this is your opportunity to shine in the hospitality industry! Duties Greet guests warmly upon arrival, ensuring a friendly and professional first impression Manage multi-line phone systems with excellent phone etiquette, handling reservations, inquiries, and guest requests efficiently Check guests in and out accurately using hotel management software, processing payments and issuing room keys Provide information about hotel amenities, local attractions, and services to enhance guest experience Coordinate with housekeeping and maintenance teams to address guest needs promptly Handle guest complaints or concerns with patience and proactive solutions to ensure satisfaction Maintain front desk area cleanliness and organization while adhering to safety protocols Experience Previous experience in hospitality management or hotel front desk operations preferred Strong customer service skills with a passion for guest relations and hospitality excellence Bilingual or multilingual abilities highly desirable to serve diverse clientele effectively Familiarity with hotel management systems and multi-line phone systems is a plus Knowledge of resort operations, guest services, and night audit procedures beneficial but not required Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment Excellent communication skills with a professional demeanor and attention to detail Join us to deliver outstanding hospitality experiences while developing your career in the dynamic world of hotel management!