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HS
Homewood Suites
Front Desk Agent - Fulltime
Career Insights for Hotel Desk Clerk
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Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Job Overview We are seeking a dynamic and energetic Fulltime (32-40 hrs) Front Desk Agent to be the welcoming face of our hotels. In this vital role, you will provide outstanding guest services, manage reservations, and ensure smooth check-in and check-out processes. Your enthusiasm and professionalism will help create a positive experience for every guest who walks through our doors. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently Handle guest inquiries via multi-line phone systems with professionalism and courtesy Manage reservations using property management systems (PMS) such as OPERA or similar platforms Provide information about hotel amenities, local attractions, and services to enhance guest experience Respond promptly to guest requests, concerns, or emergencies following hotel procedures Maintain accurate records of guest stays, billing details, and special requests Support night audit processes by reconciling daily transactions and ensuring data accuracy Experience Previous experience in hospitality management or front desk operations preferred Proficiency with hotel management systems like or similar property management software (PMS) Strong customer service skills with the ability to problem-solve effectively Multilingual or bilingual abilities are a plus for serving diverse guests Knowledge of hotel emergency procedures and guest relations best practices Experience working with multi-line phone systems and handling phone etiquette professionally Resort or hotel experience, especially in busy or high-volume environments, is highly desirable Join us to be part of a vibrant team dedicated to delivering exceptional hospitality! We value energetic individuals who thrive on creating memorable guest experiences through excellent service and attention to detail. This fulltime position offers a rewarding opportunity to grow within the hospitality industry while making a positive impact on our guests' stays.