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CI
Country Inn of Lancaster
Front Desk Associate
Career Insights for Hotel Desk Clerk
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Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Overview We are seeking a dynamic and personable Front Desk Associate to be the welcoming face of our hotel. This vital role involves managing front office operations with enthusiasm, ensuring smooth communication, and providing exceptional customer support. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent organizational skills, and possess a passion for delivering outstanding service. Join us to be part of a vibrant team dedicated to creating positive experiences for clients and visitors alike! Responsibilities Greet guests, and staff warmly, creating a professional and friendly first impression Manage multi-line phone systems efficiently, directing calls accurately and courteously Handle data entry tasks with precision using spreadsheets, Microsoft Office, Google Workspace, and other productivity software Assist with booking guest rooms, group blocks and basic office management duties Provide exceptional customer service by addressing inquiries promptly and professionally Experience Experience in a hotel at the front desk Strong computer literacy Excellent phone etiquette skills with experience handling multi-line phone systems and guests and team communication Bilingual abilities are highly desirable to serve diverse guests Join us to be part of an energetic team where your organizational talents and customer service skills will make a meaningful impact every day!