Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position. Guest Service Agent/Front Desk What's in it for you: Unlimited career development opportunities, both nationally and internationally. The sky is your limit! Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential Give back through our Corporate Social Responsibility activities and local community-based philanthropy.

What you will be doing:

Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests. Handling incoming phone calls to the hotel including In-house guest requests. Enrolling guests in our ALL Accor frequent guest program. Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Responsible for a cash bank and following all cash handling procedures. Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling. Qualifications Your experience and skills include: Previous experience with Opera cloud is a plus or a comparable property management system (PMS). Must have experience working with computers, specifically Word, Excel and messaging. Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service. Minimum 2-years experience in similar position in a luxury setting or hotel school degree. Must be flexible with days and hours. Additional Information Our commitment to

Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.