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Front Desk Agent
Job
Holiday Inn Express Lewisburg New Columbia
New Columbia, PA (In Person)
$26,000 Salary, Full-Time
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Job Description
Job Summary We are seeking an energetic and welcoming Front Desk Agent to be the first point of contact for our guests, ensuring a memorable and seamless experience from check-in to check-out. In this dynamic role, you will manage guest relations, handle reservations, and provide exceptional customer service in a fast-paced hospitality environment. Your enthusiasm and professionalism will set the tone for our guests' stay, making them feel valued and cared for throughout their visit. This paid position offers an exciting opportunity to develop your hospitality management skills while contributing to a vibrant resort atmosphere. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software Handle guest inquiries, requests, and complaints with patience and proactive solutions Assist with reservations, room assignments, and billing procedures to ensure smooth operations Maintain accurate records of guest information, reservations, and special requests Coordinate with housekeeping and maintenance teams to address guest needs promptly Promote hotel amenities, services, and local attractions to enhance guest experience Uphold phone etiquette standards when communicating with guests over the phone or in person Support night audit procedures by reconciling daily transactions and preparing reports as needed Foster positive guest relations by providing personalized service tailored to individual preferences Qualifications Proven experience in hospitality management or front desk operations within a hotel or resort setting Strong customer service skills with the ability to handle diverse guest needs professionally Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively Knowledge of hotel management systems and multi-line phone systems is preferred Excellent communication skills, including phone etiquette and guest interaction techniques Ability to work flexible hours, including nights, weekends , and holidays as required for hospitality roles Previous experience with night audit procedures is a plus but not mandatory Passion for hospitality, guest services, and creating memorable experiences for visitors Join our team as a Front Desk Agent where your enthusiasm fuels exceptional guest experiences! We're dedicated to supporting your growth in hospitality management while delivering top-tier service that keeps guests coming back.