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The Joseph Ambler Inn

Front Desk Assistant

Career Insights for Hotel Desk Clerk

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Based on Pennsylvania data

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$31,486 / year median in Pennsylvania

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Job Description

Job Overview We are seeking a dynamic and organized Front Desk Assistant to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily operations. Your energetic approach and attention to detail will help create a positive environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a professional and friendly workplace.
Duties Check-Ins & Check-Outs:
Greet guests, verify registration details, issue keys, and process departures.
Guest Assistance:
Answer phone calls, respond to inquiries, and resolve guest issues.
Reservation Handling:
Take, modify, and monitor room bookings in the property management system.
Room Management:
Coordinate room status and availability with housekeeping and maintenance.
Financial & Accounting Support:
Process payments, reconcile daily guest ledgers, and compile and scan end-of-day reports to the financial department.
Pay:
From $18.00 per hour
Work Location:
In person