Position Summary A Guest Service Representative (GSR) at our car wash business plays a crucial role in ensuring an excellent customer experience. GSRs are responsible for delivering exceptional customer service and maintaining a smooth operation in the car wash facility. Essential Duties and Responsibilities The essential include, but are not limited to the following:

Customer Interaction:

Greet customers with a friendly and welcoming demeanor. Create a memorable experience for our guests. Provide information about the car wash services, packages, and pricing to every customer . Address customer inquiries and concerns promptly and professionally. Handle customer feedback and resolve issues to ensure satisfaction.

Point of Sale Operations:

Operate the cash register and handle transactions accurately. Use a script/pitch to inform EVERY customer of our membership program. Promote and upsell car wash packages and additional services. Maintain a clean and organized cashier area.

Coordination:

Ensure efficient flow of vehicles through the car wash process. Coordinate with the car wash team to minimize wait times.

Safety and Maintenance:

Monitor the car wash area for any safety hazards and address them promptly. Maintain a safe and clean work area. Make sure truck beds are empty/covered. Ensure cars meet the height limitations/free of hazards that could damage carwash equipment or other cars. Perform routine checks to ensure that equipment and facilities are in working order. Report any maintenance or equipment issues to the appropriate personnel.

Cash Handling and Record Keeping:

Accurately count and handle cash, credit card transactions, and reconcile receipts. Maintain detailed records of transactions and customer information. Print out end of shift reports.

Marketing and Promotion:

Assist in implementing marketing strategies and promotions to attract new customers. Distribute promotional materials or coupons to potential customers.

Team Collaboration:

Work closely with the car wash team to ensure efficient and timely service. Communicate customer requests or special instructions to the team.

Cleanliness and Organization:

Maintain a clean and organized customer service area.

Compliance and Policies:

Ensure compliance with company policies, safety regulations, and local laws. Stay informed about current promotions, pricing, and operational procedures. Fully and accurately complete checklists. Flexibility to work varying shifts, including weekends and holidays. All other duties are assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) HR Diploma/GED High Language Skills to read, analyze, and interpret general business periodicals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, client's customers, and team members. Ability to perform basic math including addition, subtraction, multiplication, division in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent, and to draw and interpret bar graphs. Possess intermediate level of reasoning skills and able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations. Ability to use POS systems. Strong communication and interpersonal skills. Attention to detail and accuracy in handling transactions. Ability to work in a fast-paced environment and team setting. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This position requires regularly standing, talking, and hearing. The position frequently requires using hands and reaching with hands and arms. It will occasionally require walking. This position occasionally requires the ability to lift and move up to 25 pounds independently. The vision requirements for this position are close and peripheral vision, depth perception, and ability to adjust focus. The position will regularly require working in the outdoor weather conditions. It will frequently require working in wet or humid conditions and near fumes or airborne particles. The typical noise level for the work environment is loud. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Pay:

From $15.50 per hour

Benefits:

Flexible schedule Paid time off

Work Location:

In person