Overview We are seeking a friendly and professional Hotel Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle guest inquiries with professionalism. Multilingual abilities and hotel experience are highly valued to enhance guest relations and provide a welcoming environment for diverse clientele. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage reservations using multi-line phone systems and hotel management software Provide information about hotel amenities, local attractions, and services Handle guest requests, complaints, and inquiries promptly and courteously Maintain accurate guest records and billing information Coordinate with housekeeping and maintenance departments to ensure guest satisfaction Conduct night audits when scheduled, balancing accounts and preparing reports Uphold phone etiquette standards while managing multi-line phone systems Assist in promoting hotel services and amenities to enhance guest experience Ensure compliance with hotel policies and procedures at all times Experience Prior experience in hospitality management or front desk operations preferred Strong customer service skills with a focus on guest relations Bilingual or multilingual abilities are a plus to serve diverse guests effectively Knowledge of hotel management systems and reservation software preferred Experience in resort or hotel environments is advantageous Excellent communication skills, including phone etiquette and professional demeanor Ability to handle night audit responsibilities if required Previous experience working in a fast-paced hospitality setting is beneficial Join our team to provide outstanding guest experiences in a dynamic hospitality environment. We value professionalism, attentiveness, and a passion for service excellence.

Pay:

From $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person