Hotel Front Desk Clerk Next Generation Recruitment and Staffing Agency - 2.8 Pittsburgh, PA Job Details Full-time $19 an hour 19 hours ago Qualifications Resort experience Multilingual Phone communication Night audit Records management OPERA Client interaction via phone calls Full Job Description Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and enthusiasm will create memorable experiences for our guests. In this vital role, you will be the first point of contact, delivering exceptional customer service while efficiently managing reservations, guest inquiries, and check-in/check-out procedures. Your proactive approach and hospitality expertise will ensure smooth operations and guest satisfaction at every touchpoint. If you thrive in a fast-paced environment and possess excellent communication skills, this is your opportunity to shine in the vibrant world of hotel management. Duties Greet guests warmly upon arrival, providing a welcoming and professional front desk experience. Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency. Handle guest check-ins and check-outs seamlessly, verifying identification and payment details while explaining hotel amenities and policies. Respond promptly to guest inquiries via phone or in person, offering solutions and information with a friendly attitude. Assist guests with special requests, including room changes, amenities, or local recommendations to enhance their stay. Maintain accurate records of guest information, reservations, and billing details while adhering to hotel procedures. Support night audit procedures by reconciling daily transactions and preparing reports to ensure financial accuracy. Enforce hotel emergency procedures when necessary, ensuring guest safety at all times. Collaborate with housekeeping and maintenance teams to address guest concerns swiftly and effectively. Promote guest relations by providing personalized service that exceeds expectations, fostering loyalty and positive reviews. Experience Previous experience working in a hotel front desk or hospitality environment is highly preferred. Proficiency with hospitality reservation systems such as OPERA or other property management software (PMS). Strong customer service skills with the ability to problem-solve quickly and professionally. Multilingual or bilingual abilities are a plus, enabling effective communication with diverse guests. Knowledge of hotel management principles, front desk operations, and hotel emergency procedures is desirable. Experience in night audit functions or resort environments enhances your suitability for this role. Excellent phone etiquette and communication skills are essential for client interactions across various channels. Embark on a rewarding career where your hospitality talents make every guest's stay extraordinary!

Pay:

$19.00 per hour

Work Location:

In person