Overview Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role offers an exciting opportunity to deliver exceptional guest experiences, manage reservations, and ensure smooth operations at the front desk. Your enthusiasm and professionalism will set the tone for memorable stays and foster guest loyalty. Whether managing check-ins, handling inquiries, or coordinating with other departments, you'll play a vital role in creating a warm and inviting environment that guests love to return to. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage guest reservations efficiently using hotel management software, ensuring accuracy and completeness. Handle guest inquiries via phone, email, or in person with excellent phone etiquette and clear communication. Assist guests with their needs, including room changes, special requests, and local recommendations to enhance their stay. Operate multi-line phone systems to answer questions, direct calls, and provide information promptly. Conduct night audits by reconciling daily transactions, updating records, and preparing reports to ensure financial accuracy. Coordinate with housekeeping, maintenance, and other departments to address guest concerns swiftly and effectively. Maintain a professional appearance and uphold hospitality standards at all times while managing guest relations with enthusiasm. Qualifications Proven experience in hotel management or hospitality management roles, especially at the front desk or in guest services. Bilingual or multilingual skills are highly desirable to serve diverse guests effectively. Strong customer service skills with a passion for creating positive guest experiences. Knowledge of hotel management systems and experience with night audit procedures preferred. Excellent phone etiquette and ability to handle multi-line phone systems confidently. Previous hotel experience in resort or hospitality environments is advantageous. Ability to remain energetic, attentive, and professional during high-volume periods while maintaining a welcoming attitude. Join us in delivering outstanding hospitality by providing exceptional service that makes every guest feel valued!

Pay:

From $14.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person