YOU MUST BE AVAILABLE TO WORK ANY SHIFT AT ANYTIME. FLEXIBILITY IS A MUST FOR THIS POSITION.

Typical shifts are 7a-3:15p, 3p-11:15p, 11p-7:15a and midshifts. The Home2 Suites by Hilton Ridley Park

• Philadelphia Airport South is seeking a candidate for Front Office Agent.

What does it take to be a GREAT front office agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Hilton & PEP experience preferred. Nights, Weekends, and Holiday availability is a MUST when scheduled

• we are open 365 days a year and 24hrs a day. Duties and Responsibilities (including but not limited to):
• Responsible for greeting each and every guest as they enter and exit the building
• Responsible for checking guests in and out of the hotel
• Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
• Responsible for booking/modifying reservations for guests
• Answer various questions from guest in a pleasant manner
• Respond effectively to guest complaints and provide excellent customer service to hotel guests
• Complete in full a daily front desk checklist
• Run various reports on the Front Desk System for management
• Deliver items to guest rooms
• Lift and organize packages for guests and also hotel inventory orders
• May be asked to perform duties in other areas of the hotel when short staffed
• Refill coffee canisters
• Responsible for maintaining cash drawer contents and making change for guests
• Responsible for completing all required training in a prompt manner as assigned by management
• Other duties as assigned by management

Requirements:

• Must have reliable transportation to/from the hotel
• Must be able to work weekends when required
• Must arrive on time for scheduled shift to relieve previous shift
• Must be able to understand and carry out instructions
• Must be able to bend, stand, and walk during the full shift
• Must be able to lift 20 pounds
• Must be able to maintain a professional manner in stressful situations
• Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
• Must be able to use math skills to calculate appropriate change to guests
• Must answer phone calls from management promptly when off property
• Must have experience in customer service and preferably hotel experience
• Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
• Must wear hotel provided uniform and adhere to requirements on appropriate work attire

Job Types:

Full-time Pay:

$15.00+ per hour

Schedule:

8 Hour Shift Day shift Holidays Monday to

Friday Night Shift Weekends Experience:

front desk/

PEP:

1 year (Preferred)

Education:

High school or equivalent (Preferred)

Work Location:

One location Communication method(s) used: Email Phone In person Hours per week: 30-40 This Company Describes Its Culture as: Detail-oriented

• quality and precision-focused Team-oriented
• cooperative and collaborative People-oriented
• supportive and fairness-focused

Work Remotely:

No Job Type:

Full-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): What is PEP?

Education:

High school or equivalent (Required)

Experience:

Hilton PEP PMS:

1 year (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Ridley Park, PA 19078 (Required)

Work Location:

In person