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Front Desk Agent
Job
Residence Inn by Marriott
Scranton, PA (In Person)
$29,120 Salary, Full-Time
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Job Description
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and representing our hotel in a professional manner.Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate departments
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle guest requests promptly and courteously
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in guest services or a similar role preferred
- Multilingual abilities are a plus
- Knowledge of hotel management systems is advantageous
- Excellent phone etiquette and familiarity with phone systems
- Strong communication skills with a focus on guest relations
- Ability to work well in a fast-paced environment
- High school diploma or equivalent required Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!