Guest Service Agent Fairfield Inn & Suites by Marriott - 3.3 Selinsgrove, PA Job Details Part-time $11 - $12 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Financial audits Hospitality Safety data sheets (SDS) Hotel and accommodations payment processing Cash amount verification Management Phone communication Customer service Greeting customers Customer satisfaction tracking Hotel and accommodations guest luggage handling Answering guest questions Credit card payment processing Hotel room assignment management Making change Financial record maintenance Property management systems (PMS) Front desk Customer issue escalation Safety equipment Telephone systems Phone call management Hotel and accommodations guest complaints handling Safety standard operating procedures Bookkeeping Hotel experience

Full Job Description Opportunity:

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25pounds, bending and reaching; stooping, kneeling, or crouching.

Job Type:

Part-time Pay:

$11.00 - $12.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person