To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality. Responsibilities - Other duties may be assigned Provide the highest quality of service to the customer at all times Promptly and effectively deal with guest complaints and requests Check guests in and out efficiently and in a friendly manner Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures Handle guest mail and messages per established procedures Become knowledgeable of Rewards program and promotions Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies Take reservation requests efficiently Answer phones in accordance with standards of proper telephone etiquette Block rooms and handle special requests Monitor room availability Handle safe deposits by guests per established procedures Keep lobby and desk area clean and presentable Have a thorough knowledge of emergency and security procedures Offer and properly handle requests for wake up calls Clean lobby, meeting room, vending room, breakfast room, and back office area when needed Open and close shift make cash drops Ensure all credit cards, cash, and change fund are balanced throughout each shift Inform management of any guest or systems related complaints or problems Communicate with incoming staff and management by logging pertinent information in the pass on log Keep maintenance informed of all maintenance needs Pass on guest lost and found inquiries to management or supervisors Must wear proper uniform at all times in accordance with the Standards of Appearance Have a thorough knowledge of emergency procedures Practice safety standards at all times Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook

Job Types:

Full-time, Part-time Pay:

From $10.00 per hour

Benefits:

Employee discount Flexible schedule

Education:

High school or equivalent (Preferred)

Work Location:

In person