Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotels has an exciting opportunity at our newest hotel in State College, Pennsylvania ! Join the opening team at our Holiday Inn by IHG , a full-service hotel offering guests exceptional accommodations, a restaurant, and bar experience in the heart of Happy Valley. Conveniently located just minutes from Happy Valley Casino and the beautiful campus of Penn State University , this new property provides an exciting environment to launch or grow your hospitality career. As part of the Shaner Hotels family, you'll have the opportunity to help create memorable guest experiences while being part of a brand-new hotel team. Shaner Hotels offers competitive pay, amazing benefits, hotel discounts, and advancement opportunities throughout our growing portfolio. Whether you're starting your hospitality journey or looking to take the next step in your career, Shaner provides the tools, support, and opportunities to help you succeed. Start your career with Shaner Hotels and discover where your hospitality journey can take you! Shaner Hotel Group Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries . We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support . Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.