The Wayne Hotel is seeking a full-time Front Desk Associate. Primary schedule for this position is Sunday - Thursday from 3PM-11PM. Responsibilities include but are not limited to: Provide our guests exceptional customer service at all times. Process guest check-ins and check-outs efficiently. Guest registration and room assignments, accommodating special requests whenever possible. Develop and maintain a thorough knowledge of room locations, types of rooms and room selling policies. Have knowledge of the hotel property, hotel staff and hotel services with hours of operation. Make same day and future reservations. Know cancellation procedures and adhere to them. Responsible for proper telephone etiquette at all times. Other duties as assigned.

Qualifications:

Customer-oriented individual with exceptional communication skills. Efficient and possesses a high level of attention to detail. Willingness to learn hotel property management system. Ability to maintain a positive and professional demeanor. Previous customer service employment is required, prior Hotel Front Desk experience is a plus. Visit our website at www.waynehotel.com

Equal Opportunity Employer Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location:

In person