• Job Summary:

• We are seeking a Front Desk Agent to provide exceptional guest services at our resort.

The ideal candidate will have a passion for hospitality and be able to deliver an unforgettable experience for our guests. As a key member of our team, you will be responsible for ensuring seamless check-ins, handling guest inquiries, and providing expert advice on our resort's amenities and services. If you have a warm smile, a friendly demeanor, and a knack for excellent customer service, we encourage you to apply for this exciting opportunity.

• Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and inviting atmosphere
• Check guests in and out of the resort, providing information on amenities and services
• Handle guest inquiries and resolve any issues in a timely and professional manner
• Utilize knowledge of the resort to recommend activities, dining options, and local attractions
• Process payments and handle cash transactions accurately
• Maintain the front desk area, ensuring it is clean, organized, and visually appealing
• Participate in night audit, ensuring all guest accounts are up to date and accurate
• Demonstrate a thorough understanding of hotel management policies and procedures
• Communicate effectively with guests and colleagues, using excellent phone etiquette
• Offer support to other departments as needed
• Maintain a high level of customer service, ensuring that every guest feels valued and respected

• Qualifications:

• High school diploma or equivalent required
• Previous experience in a customer-facing role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to speak multiple languages, including English (bilingual or multilingual a plus)
• Familiarity with hotel management systems and software
• Availability to work a variety of shifts, including evenings, weekends, and holidays

• Skills:

• Guest services
• Resort experience
• Phone etiquette
• Multilingual
• Front desk experience
• Bilingual
• Guest relations
• Customer service
• Hotel management
• Night audit experience

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Phone etiquette: 1 year (Preferred)

Language:

English (Required) Ability to

Commute:

Wayne, PA 19087 (Required)

Work Location:

In person