Front Desk Agent

Job Description:

We are looking for a personable and professional Hotel Front Desk associate to manage our reception area. The Hotel Front Desk associate's responsibilities include guest registration, managing reservations, providing information about rooms, rates, and amenities, and responding to guests' requests. Our ideal candidates can multitask and have excellent communication skills. Ultimately, the role of the Hotel Front Desk associate is to ensure our guests have a smooth check-in and check-out process and a pleasant stay. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests, collecting necessary information (like contact details and exact dates of their stay) Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Complete all the training required by the Franchisor Qualifications Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills A degree in hotel management is a plus

Benefits :

Employee discount

Pay:

$12.00 - $16.00 per hour

Work Location:

In person