What You'll Be Doing Guest Services:

Greet and welcome guests in a friendly and professional manner. Assist guests with check-in and check-out procedures. Handle guest complaints and concerns, ensuring prompt resolution. - Coordinate with other hotel departments to fulfill guest requests and special arrangements.

Staff Supervision:

Train and supervise front desk agents and other front office staff in partnership with Front Office Manager Ensure staff adheres to dress code and grooming standards. Address disciplinary issues as needed.

Problem Resolution:

Handle difficult or complex guest situations and escalate as necessary. Ensure guest privacy and security protocols are followed. Assist in Implementation of effective strategies to minimize guest complaints.

Training and Development:

Provide ongoing training to front office staff on guest service standards and procedures. Foster a positive and collaborative work environment. Assist in the onboarding and training of new employees.

What You Bring:

High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred). Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience. Excellent communication and interpersonal skills. Strong problem-solving abilities. Knowledge of hotel management software and reservation systems. Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Flexible Spending Accounts 401(k) Retirement Plan with Company Match Paid Time Off, Vacation and Holidays Employee Assistance Program

AMAZING HOTEL DISCOUNTS

to any property in the TPG portfolio and

MUCH MORE!

•Benefits vary by location• Part-Time Benefits Also Available! 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