Desk Agent Holiday Inn Express and Suites - 3.3 Columbia, SC Job Details Full-time From $13 an hour 18 hours ago Qualifications Night audit Data management Driving Hotel emergency procedures Front desk Multi-line phone systems Full Job Description Job Summary We are seeking an energetic and dedicated Desk Agent to serve as the welcoming face of our hospitality team. In this vital role, you will manage guest interactions, coordinate reservations, and ensure smooth front desk operations. Your enthusiasm and commitment to exceptional customer service will create memorable experiences for our guests, fostering a warm and inviting environment. The ideal candidate is multilingual, experienced in hotel management systems, and possesses a passion for hospitality excellence. This paid position offers an exciting opportunity to develop your skills in a dynamic, guest-focused setting. Responsibilities Greet guests warmly upon arrival, providing friendly and professional front desk service Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via multi-line phone systems with clear phone etiquette and problem-solving skills Assist with check-in and check-out procedures efficiently while ensuring accuracy and guest satisfaction Provide information about hotel amenities, local attractions, and emergency procedures to guests Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly Support night audit processes by reconciling accounts and preparing daily reports for management Address guest concerns or complaints promptly, demonstrating excellent customer service problem-solving abilities Maintain accurate records of guest interactions, reservations, and property management data Follow hotel emergency procedures to ensure safety and security for all guests and staff Qualifications Proven experience in hospitality management or front desk operations within hotels or resorts Strong knowledge of hotel management systems such as HotelKey, PEP or comparable property management software (PMS) Multilingual or bilingual abilities are highly preferred to serve diverse guest populations effectively Exceptional customer service skills with a friendly, approachable demeanor Familiarity with hotel emergency procedures and guest relations best practices Experience with night audit procedures and handling multi-line phone systems is advantageous Excellent communication skills, both verbal and written, with a focus on phone etiquette and client communication Ability to work flexible hours including nights, weekends, and holidays in a fast-paced environment Join us as a Desk Agent where your enthusiasm fuels memorable guest experiences! Bring your hospitality expertise, multilingual talents, and passion for service to our vibrant team. We're committed to supporting your growth while delivering outstanding hospitality every day!

Pay:

From $13.00 per hour Expected hours: 32.0 - 40.0 per week

Work Location:

In person