Front Desk Agent Home 2 Suites by Hilton Columbiana Columbia, SC Job Details Full-time $12

• $13 an hour 1 day ago Benefits Employee discount Qualifications Foreign language proficiency Customer support experience within hospitality industry Multilingual Phone communication Greeting customers Venue guest services Office phone management Full Job Description

• Job Overview:

• We are seeking a customer-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive experience and lasting impression. This position is a weekend position, so please understand that you'll be working on weekends and some week day shifts.

• Duties:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel facilities and services
• Assist guests with reservations and bookings
• Manage phone systems, including answering and directing calls
• Process payments and maintain guest accounts
• Resolve guest complaints promptly and efficiently
• Maintain a neat and organized front desk area

• Requirements:

• Proven experience in customer service or hospitality industry. Preferred, but not required Hilton PMS Experience.
• Excellent communication and interpersonal skills
• Multilingual abilities are a plus
• Knowledge of hotel management software is advantageous
• Familiarity with front desk tasks and procedures
• Strong phone etiquette skills
• Ability to work flexible hours, including weekends and holidays
• Bilingual proficiency is desirable Joining our team as a Front Desk Agent offers you the opportunity to be at the forefront of guest interactions in a dynamic hospitality environment.

If you are passionate about providing exceptional guest service, we invite you to apply for this exciting role.

Pay:

$12.00

• $13.

00 per hour

Benefits:

Employee discount Ability to

Commute:

Columbia, SC 29212 (Required) Ability to

Relocate:

Columbia, SC 29212: Relocate before starting work (Preferred)

Work Location:

In person