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Guest Service Agent
Job
Courtyard by Marriott
Florence, SC (In Person)
$21,840 Salary, Full-Time
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Job Description
Job Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the friendly face and helpful voice that welcomes visitors, assists with inquiries, and ensures every guest feels valued and cared for. Your energy and positive attitude will help foster a warm, inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your customer service skills within a lively resort or hotel environment. Responsibilities Greet guests warmly upon arrival and provide a welcoming first impression Assist guests with check-in and check-out procedures efficiently and courteously Respond promptly to guest inquiries, requests, and concerns, ensuring satisfaction Manage reservations, cancellations, and modifications with accuracy and professionalism Provide information about hotel amenities, local attractions, and services in multiple languages if applicable Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs Maintain accurate records of guest interactions and special requests to enhance guest relations Requirements Proven experience in hotel front desk or guest services roles preferred Multilingual skills or bilingual ability to communicate effectively with diverse guests Strong customer service orientation with a friendly, approachable demeanor Excellent communication skills to clearly convey information and resolve issues Ability to handle multiple tasks efficiently in a fast-paced environment Knowledge of hospitality industry standards and resort operations is a plus Flexibility to work various shifts including evenings, weekends, and holidays Embark on a rewarding career where your passion for hospitality makes every guest's stay extraordinary. We value energetic individuals who thrive on creating positive experiences and building lasting guest relationships. Join us today to be part of a vibrant team dedicated to excellence in hospitality!