Position:

Full-Time Front Desk Agent /

Host Schedule:

Full-time; weekends required

Job Duties & Responsibilities:

Welcome and assist guests in a friendly, professional, and courteous manner. Complete guest check-ins and check-outs accurately and efficiently. Handle reservations, room assignments, cancellations, and guest requests. Answer phone calls, respond to guest inquiries, and provide information about hotel services and local attractions. Process payments, maintain accurate guest accounts, and follow cash-handling procedures. Address guest concerns and resolve issues promptly while maintaining excellent customer service. Maintain accurate records and complete all required front desk and shift documentation. Communicate effectively with housekeeping, maintenance, and management to ensure guest rooms and common areas are ready for guests. Monitor the front desk and lobby area to maintain a welcoming and professional environment. Assist with breakfast/host duties as needed, including maintaining the breakfast area and ensuring guests have a positive dining experience. Follow all hotel policies, safety procedures, and brand standards. Maintain confidentiality of guest information and hotel records. Assist with other hotel operations and duties as assigned by management.

Qualifications:

Previous hotel or customer service experience preferred. Excellent communication and interpersonal skills. Strong attention to detail and ability to multitask. Professional appearance and positive attitude. Ability to work independently and as part of a team. Must be available to work weekends and flexible shifts.

Pay:

$15.00 - $16.25 per hour Ability to

Commute:

Greenville, SC 29615 (Required) Ability to

Relocate:

Greenville, SC 29615: Relocate before starting work (Required)

Work Location:

In person