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Omni Hotels & Resorts
Front Desk Agent -H2B
Career Insights for Hotel Desk Clerk
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Based on South Carolina data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,062 / year median in South Carolina
Job Description
Front Desk Agent -H2B Omni Hotels & Resorts 18-18 United States, South Carolina, Hilton Head Island 23 Ocean Lane (Show on map) Jul 18, 2026
Omni Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Position Summary
As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay-ensuring a luxury, five-star experience.
Key Responsibilities
Guest Experience
- Greet guests with a friendly, professional demeanor and provide a five-star arrival experience
- Process check-ins/check-outs efficiently and accurately
- Anticipate guest needs and respond promptly to requests or concerns
- Provide information about resort amenities, dining, and local attractions
- Handle guest complaints with empathy and resolve issues quickly Operations
- Create and manage accurate guest accounts and reservations
- Assign rooms and coordinate special requests (upgrades, amenities, etc.)
- Prepare key packets and pre-register arrivals
- Balance cash/credit transactions and settle guest folios at departure
- Maintain knowledge of daily arrivals, departures, and room inventory Communication & Teamwork
- Communicate guest needs to departments (Housekeeping, Concierge, Bell Services)
- Work collaboratively across teams to ensure seamless service
- Maintain clear and professional communication (in person, phone, email) Administrative & Technical
- Input and manage guest data in property management systems
- Follow Omni brand standards and service protocols
- Prioritize tasks in a fast-paced, high-volume environment Qualifications
- Must have been in the H2B program
- Previous customer service experience required (hotel experience preferred)
- Strong communication and problem-solving skills
- Ability to multitask and stay organized under pressure
- Basic math and cash-handling skills
- Flexible schedule (including weekends, evenings, holidays)
- Bilingual skills are a plus Work Environment
- Fast-paced luxury resort setting
- High guest interaction and service-focused role
- Standing for extended periods and working varied shifts Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.