A Front Desk Team Member is responsible for: Greeting members and guests. Being the first impression and initial representation for the company. Must present themselves in a professional and positive manner. The ideal candidate for this position will be positive, enthusiastic, friendly, motivated and organized. Wash and fold cleaning towels. Restock drink cooler. Occasionally make smoothies. Work on excel spreadsheets, word documents, flyers. As a Team Member you will be responsible for maintaining two key components of the brand: 1)

Friendliness:

We create a positive Member experience by providing world-class customer service to PULSEology Members, Guests, and Prospects. 2)

Cleanliness:

We hold ourselves to the highest standard of cleanliness, and our Members do as well! We focus on everything from the High-Impact Areas (Front Desk, Locker Rooms), to the baseboards, to underneath the treadmills. It is quite simply a prerequisite for a successful club, and it is fully expected that anyone and everyone on the team cleans on a consistent basis. Essential Duties and Responsibilities Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts. Handle all Front Desk activities including: Personalized check-ins for every Member, Guest, and Prospect. Address security issues with check-ins (such as no photo on file) and overdue balances. Answer phones in a friendly manner and assist with a variety of questions. Take Prospects and Guests on tours, educate on membership options, and get them signed up. Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the cleanliness of all aspects of the club. Qualifications/Requirements Must be 18 years of age or older. High School diploma/GED equivalent required. Customer service background preferred. Basic computer proficiency. Upbeat and positive attitude. Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding Member expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs.

Job Types:

Part-time, Full-time Pay:

$15.00 per hour

Benefits:

Employee discount

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person