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Marriott Resorts Hospitality Corporation

Rooms Controller

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$29,062 / year median in South Carolina

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Job Description

Hourly Rate:
$19.00
Regular Full-Time Position Shift:
1st: Must be available weekends and holidays
Hourly Wage:
$19.00 At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities •Benefit Eligibility will vary by position Site Specific Perks On-Site Free Parking or Gate Pass Complimentary uniforms including safety shoes Complimentary bus tickets for Palmetto Breeze Discounted golf (Heritage Collection at Port Royal and Shipyard) Cell phone discounts Fitness center discounts As a Rooms Controller, a typical day will include: Assigns a room according to guest requests and preferences whenever possible. Reviews/Tracks/Accommodates requests for room/check-out changes when possible. Performs duplicate reservation checks; block rooms. Confirms reservations and cancellations. Communicates to appropriate staff that there are guests who are waiting for an available room. Organizes and coordinates check-in/pre-registration procedures for arriving groups. Reviews requests for late check-outs and approves according to occupancy. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Rooms Controller at
MVW:
Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (
NYSE:
VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey.
FOR A LIFE FULFILLED.
Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members