Front Desk Agent The Palms Oceanfront Hotel - 3.5 Isle of Palms, SC Job Details Full-time $18.95 - $19.00 an hour 1 day ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Telephony Proactive hotel and accommodations guest assistance Greeting customers Accounting Venue guest services Full Job Description Who doesn't want to work at the Beach? The Seaside Inn and Palms Hotel are seeking someone to join our Front Office Team. We are seeking people with bright, bubbly, dynamic personalities who have a passion for service and enjoy meeting new and interesting people. Dependability is a must. We offer competitive salaries, excellent benefits and great working conditions. And, you can't beat the view. Parking is provided for all associates. If you're interested in growing your career, come join us.

SUMMARY:

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Office Clerk must be accurate with daily accounting procedures. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Provide high level of customer service Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift. Follow established key control policy. Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc. Ensure proper credit policies are followed and verify credit limit report. Submit all lost & found articles accompanied by a completed lost & found report. Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services. Knowledgeable of fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Performs all other duties as directed by immediate supervisor. Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

Job Type:

Full-time Pay:

$18.95 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Candidate must be able to pass a criminal background and credit check Ability to

Commute:

Isle of Palms, SC 29451 (Required)

Work Location:

In person