Group Rooms Coordinator

Group Rooms Coordinator Full TimeUSSCIsle of Palms

• United States7 days ago Opening Share 11 0 27 0 Industry
• Hotels & Resorts Role
• Front Office Agent Level
• Staff Line level Department
• Housekeeping Full Time Posted at: 16 Jun 2026

Last Date:

13 Jul 2026 Salary Details Competetive Salary Offered Job Description Description

SUMMARY:

Position will report directly to the Director of Revenue Management and have a dotted line to the Director of Sales as well as having a close working relationship with the Conference Service Managers and Catering Sales Managers. This position is responsible for the execution of group room coordination. The Group Rooms Coordinator shall always strive to provide exceptional service to both internal and external guests . S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice! Daily Input all new and changed group blocks into SMS or Opera Input and edit group rooming list as needed Monitor all and enter new group reservations, including web reservations, with complete data (name, address, email, etc) Monitor pickup of group room blocks and flag groups that are about to fill their room block or severely behind pace for action Monitor cut off dates and release groups on the cut-off date unless otherwise determined in the Group Rooms Control meeting Proactively communicate with meeting planners by sending advance room lists and informing of approaching cut off dates Assure complete accuracy in all group reservations and group room blocks Audit group reservations made by individual reservations agents Assure accurate billing of all individual reservations within group blocks Take group reservation phone calls as needed Create web links for all upcoming call-in groups with appropriate inventory allocated in Reserve. Communicate information to planner and sales/service teams. Monitor online web reservations setup, availability and cutoff Set-up and monitor all VIPs Calculate attrition for departed groups and send to accounting and DOS Create daily, weekly, and monthly reporting, including but not limited to the Funnel Report, 14 Day, and Group Rooms Control reports. Oversee and track Group Concession charges Create and send out Attrition letters to Meeting Planners; discuss challenges with them when needed. Monitor cut-off dates for golf groups / wedding blocks Set-up and monitor all VIPs Make group reservations across buildings with direction from the Revenue Analyst to optimize resort profitablity Weekly Audit market segments in SMS Update upcoming group excel spreadsheet Attend Group Resume Meeting Lead Group Rooms Control Meeting Monthly Audit Envision versus SMS to assure Envision's rooms are populated with appropriate rates for groups just experienced. Add rates to all past and future groups Work with accounting to make past groups city ledger inactive (OUT) in SMS (so they can't be used for future groups-especially repeat ones) Colleague is held accountable for all duties of this job and other duties as assigned. Qualifications e

XPERIENCE

& e

DUCATION

Bachelor degree preferred or one+ years experience in the pertinent departments, Revenue, Group Sales, Reservations, and/or guest services. Job

REQUIRMENTS

Must be authorized to work in the United States Excellent communication skills

• both verbal and written Excellent organization and time management skills Excellent and extremely positive interpersonal skills Must have knowledge and experience with Excel and Word.

Experience with hotel reservations systems, particularly, Springer Miller Systems, preferred. Ability to work well with a team Ability to learn quickly Ability and flexibility to adapt and embrace change Ability to multi-task Ability to have a flexible schedule and adapt to needs of the business. Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system. Working

CONDITIONS

Can sit or stand as needed with intermittent periods of walking, rarely needing to stand for periods up to an hour. Must be able to occasionally lift and carry up to 20 lbs with assistance; Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.