Front Desk Agent

TOWNE PLACE SUITES - 3.3

North Charleston, SC Job Details Full-time From $15 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Proactive hotel and accommodations guest assistance Upselling Greeting customers De-escalation techniques Conflict de-escalation Hotel and accommodations guest check-out Handling customer service requests Full Job Description Front Desk Agent is responsible for welcoming guests, managing check-ins and check-outs, processing reservations, providing information about hotel amenities and local areas, handling guest requests, and ensuring a smooth and positive experience at the front desk, all while maintaining accurate records and adhering to company policies and procedures friendly and customer-oriented full-time Front Desk Agent to join our award winning team! Front Desk Agents serve as a guests' first point of contact, and manage all aspects of their accommodation. This position is responsible for registering guests, anticipating and accommodating requests, providing information about rooms, rates and amenities, financial paperwork, and communicating with other departments on the status of guest rooms. Must be able to handle adversity with ease and diffuse guest concerns with poise and professionalism. Front Desk Agents are also responsible for upselling guest rooms and promoting hotel services.

Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person