Front Desk Agent

We are looking for someone who has open avilability. Full Job Description Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Must be available to work flexible hrs. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner Processes guest check-outs and handles monetary transactions. Maintains customers' privacy Qualifications High school diploma or equivalent. Previous hotel-related experience required. Ability to communicate with public, hotel staff, and management professionally . Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays.

Job Type:

Part time

Benefits:

Employee discount

Schedule:

8-hour shift Day shift/

Night Shift Holidays Weekends Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Work Location:

One location

Work Remotely:

No

COVID-19

Precaution(s): Social distancing guidelines in place

COVID-19

Precaution(s): Sanitizing, disinfecting, or cleaning procedures in place Communication method(s) used: In person

This Job Is:

A job for which military experienced candidates are encouraged to apply Open to applicants under 18 years old, provided it is legally allowed for the job and location Open to applicants who do not have a high school diploma/GED A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks) A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma

Work Remotely No Job Type:

Full-time Salary:

From $12.00 per hour

Schedule:

8 hour shift Day shift Holidays Night shift Weekend availability

Education:

High school or equivalent (Preferred)

Job Types:

Full-time, Part-time Pay:

From $12.00 per hour

Benefits:

Employee discount Shift availability: Night Shift (Preferred) Overnight Shift (Required) Day Shift (Preferred) Ability to

Commute:

Spartanburg, SC 29303 (Required) Ability to

Relocate:

Spartanburg, SC 29303: Relocate before starting work (Preferred)

Work Location:

In person