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Avid an IHG Hotel
Front Desk Agent
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Job Description
Job Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team, also willing to work Night Audit. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and address guest inquiries with professionalism. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications in the hotel management system. Provide information about hotel amenities, services, and local attractions. Address guest inquiries and resolve any issues or complaints promptly. Maintain accurate records of guest information and transactions. Conduct night audits as required to ensure financial accuracy. Operate multi-line phone systems to manage incoming calls effectively. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of cleanliness and organization at the front desk area. Skills Strong background in hospitality management or hotel management preferred. Excellent customer service skills with a focus on guest relations. Bilingual or multilingual abilities are a plus for enhancing guest communication. Proficient in using multi-line phone systems and handling phone etiquette professionally. Previous experience in front desk operations or resort environments is advantageous. Ability to work flexible hours, including nights and weekends as needed. Strong problem-solving skills with an ability to remain calm under pressure. Attention to detail and strong organizational skills are essential for managing multiple tasks. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry.