A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Join the Team at GrandStay Hotel & Suites - Milbank, SD!
Position:
Guest Service Agent Job Type:
Part-time to
Full-time Location:
In person (Milbank, SD) Are You the Friendly Face (and Voice!) of Great Service? At GrandStay Hotel & Suites , we believe exceptional stays start with exceptional people. If you thrive in a dynamic role where no two days are the same—from welcoming guests and taking phone calls to pouring a glass of wine or helping keep the property looking crisp—we want you on our team! As a Guest Service Agent, you'll be a true team player, wearing a few different fun hats to keep our guests happy and our hotel running smoothly. What You'll Do Master the
Front Desk & Phone Lines:
Warmly greet in-person guests and answer incoming phone calls with a clear, welcoming tone—handling reservations, answering questions, and providing local recommendations. Support the
Beer & Wine Lounge:
Assist in operating our guest lounge—welcoming visitors, serving beverages, maintaining a clean seating area, and providing a relaxed, hospitable atmosphere. Assist with
Laundry Services:
Keep our linen supply stocked and fresh by running loads through washing/drying cycles, folding linens, and organizing storage areas during your shift.
Keep Things Clean & Bright:
Maintain the lobby, front desk, lounge, and public areas with light cleaning, tidying, and restocking so our hotel always feels fresh and inviting.
Drive Guest Satisfaction:
Assist guests with check-outs, billing inquiries, and special requests with a friendly, helpful attitude.
Perks & Benefits Hotel Employee Discounts:
Save on stays for yourself, friends, and family! Paid Time Off (PTO): Earn time off to refresh and recharge.
Flexible Scheduling:
Work schedules designed to help balance your personal life and job obligations.
Supportive Environment:
Be part of a welcoming, team-oriented hospitality team.
What We're Looking For Strong Phone & Interpersonal Skills:
Excellent verbal communication, active listening, and a clear, professional phone manner.
Multi-Tasking & Team Spirit:
Willingness to jump in where needed—whether that's at the front desk, in the lounge, or assisting with laundry and tidying up.
Customer-Focused & Reliable:
A genuine passion for hospitality, attention to detail, and comfort handling payment transactions.
Adaptable:
Ability to work a flexible schedule, including evening shifts, overnight shifts, and rotating weekends based on hotel needs.
Physical Requirements:
Ability to stand/walk for extended periods, bend, type, handle laundry, and occasionally lift up to 15 lbs. Ready to start a rewarding, hands-on role in hospitality? Apply today and help us deliver unforgettable stays at GrandStay Milbank!
Pay:
$15.00 - $18.00 per hour
Benefits:
Employee discount Flexible schedule Free parking Paid time off Referral program
