Position:

Guest Service Agent Job Type:

Part-time to

Full-time Location:

In person (Milbank, SD) Are You the Friendly Face (and Voice!) of Great Service? At GrandStay Hotel & Suites , we believe exceptional stays start with exceptional people. If you thrive in a dynamic role where no two days are the same—from welcoming guests and taking phone calls to pouring a glass of wine or helping keep the property looking crisp—we want you on our team! As a Guest Service Agent, you'll be a true team player, wearing a few different fun hats to keep our guests happy and our hotel running smoothly. What You'll Do Master the

Front Desk & Phone Lines:

Warmly greet in-person guests and answer incoming phone calls with a clear, welcoming tone—handling reservations, answering questions, and providing local recommendations. Support the

Beer & Wine Lounge:

Assist in operating our guest lounge—welcoming visitors, serving beverages, maintaining a clean seating area, and providing a relaxed, hospitable atmosphere. Assist with

Laundry Services:

Keep our linen supply stocked and fresh by running loads through washing/drying cycles, folding linens, and organizing storage areas during your shift.

Keep Things Clean & Bright:

Maintain the lobby, front desk, lounge, and public areas with light cleaning, tidying, and restocking so our hotel always feels fresh and inviting.

Drive Guest Satisfaction:

Assist guests with check-outs, billing inquiries, and special requests with a friendly, helpful attitude.

Perks & Benefits Hotel Employee Discounts:

Save on stays for yourself, friends, and family! Paid Time Off (PTO): Earn time off to refresh and recharge.

Flexible Scheduling:

Work schedules designed to help balance your personal life and job obligations.

Supportive Environment:

Be part of a welcoming, team-oriented hospitality team.

What We're Looking For Strong Phone & Interpersonal Skills:

Excellent verbal communication, active listening, and a clear, professional phone manner.

Multi-Tasking & Team Spirit:

Willingness to jump in where needed—whether that's at the front desk, in the lounge, or assisting with laundry and tidying up.

Customer-Focused & Reliable:

A genuine passion for hospitality, attention to detail, and comfort handling payment transactions.

Adaptable:

Ability to work a flexible schedule, including evening shifts, overnight shifts, and rotating weekends based on hotel needs.

Physical Requirements:

Ability to stand/walk for extended periods, bend, type, handle laundry, and occasionally lift up to 15 lbs. Ready to start a rewarding, hands-on role in hospitality? Apply today and help us deliver unforgettable stays at GrandStay Milbank!

Pay:

$15.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off Referral program

Work Location:

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