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Hotel Front Desk Clerk - Guest Service Agent - Hospitality - Part Time - $15 to $17 an hour
Job
Hilton Knoxville Airport
Alcoa, TN (In Person)
$33,280 Salary, Part-Time
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Job Description
Summary As a Hotel Front Desk Clerk/Guest Service Agent, you will be the first point of contact for our guests, responsible for delivering outstanding customer service and ensuring a seamless check-in and check-out experience. Your core skills in hospitality and guest services will be essential in addressing guest inquiries and resolving issues. With hotel experience, you will manage reservations and provide information about hotel amenities. Your ability to communicate effectively and your commitment to guest satisfaction will play a vital role in enhancing our guests' overall experience. Join our team and contribute to creating memorable stays for our guests. Responsibilities Greet and check in guests with a warm and welcoming demeanor, ensuring a smooth arrival experience. Manage reservations and handle guest inquiries via phone and in-person, providing exceptional customer service. Address guest concerns and requests promptly, fostering positive guest relations. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Maintain front desk area, ensuring it is organized and presentable at all times. Front Desk Clerk (days off vary) must be able to work weekends with flexibility of assisting with day shifts as well. This position is responsible to providing excellent customer service while attending to guest needs such as check-in/check-outs, answering phone. Previous hotel experience or customer service required. Travel Discounts.