Find & Apply For Hotel Desk Clerk Jobs in Alcoa, Tennessee

Position Summary:

The Night Auditor is responsible for overseeing the hotel's overnight operations, ensuring a smooth guest experience while completing daily financial reports and reconciling the day's accounts. This role combines front desk duties with basic accounting responsibilities, making it a vital part of the hotel's daily operations. Responsibilities Greet, check-in, and check-out guests professionally and efficiently during overnight hours Respond to guest inquiries, requests, and complaints with promptness and courtesy Verify and balance all financial transactions from the day's shifts (room charges, food & beverage, POS, etc.) Prepare and distribute daily audit reports to management Reconcile credit card transactions and ensure proper posting to guest accounts Ensure that all daily end-of-day procedures are completed, including closing the business day in the property management system (PMS) Maintain the security and safety of the hotel during overnight hours (monitoring doors, handling emergencies, etc.) Handle reservation inquiries, cancellations, and modifications Perform end-of-day backups and ensure data integrity Assist with early morning guest requests such as wake-up calls, check-outs, or breakfast arrangements Communicate effectively with housekeeping, maintenance, and management to address issues or relay information Keep the front desk and lobby area clean, organized, and welcoming Skills High school diploma or equivalent Previous hotel front desk or night auditor experience preferred Familiarity with hotel property management systems (e.g., Opera, OnQ, Cloudbeds, etc.) Strong mathematical and accounting skills Excellent communication and customer service abilities Ability to work independently with minimal supervision Attention to detail and strong organizational skills Must be able to work overnight shifts, weekends, and holidays Basic computer proficiency (Excel, Word, email, etc.)

Physical Requirements:

Ability to stand or sit for extended periods May be required to lift items up to 25 lbs Must be able to remain alert and attentive throughout the shift

Pay:

From $12.50 per hour

Benefits:

Employee discount Paid time off Referral program

Work Location:

In person