Part-Time Front Desk Agent

Part-Time Front Desk Agent Tru by Hilton Alcoa Job Summary Join our vibrant hospitality team as a Part-Time Front Desk Agent, where your energetic and welcoming demeanor will set the tone for an exceptional guest experience. In this dynamic role, you will be the first point of contact for our guests, providing outstanding customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will contribute to creating a warm, inviting atmosphere that keeps guests returning time and again. This position offers flexible hours perfect for those passionate about hospitality management and guest relations. Duties Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and guest interaction Manage multi-line phone systems efficiently to handle inquiries, reservations, and guest requests with clarity and professionalism Check guests in and out swiftly while verifying reservation details and processing payments accurately Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction Maintain accurate records of guest stays, preferences, and special requests to personalize their experience Assist with night audit procedures when scheduled, balancing accounts and preparing reports for management Collaborate with housekeeping and maintenance teams to address guest needs promptly and ensure a seamless stay Requirements Previous experience in hotel management or front desk operations is highly preferred Strong customer service skills with a genuine passion for hospitality and guest relations Bilingual or multilingual abilities are a plus, enabling effective communication with diverse guests Knowledge of hotel management software systems is advantageous Excellent phone etiquette and experience handling multi-line phone systems required Ability to work flexible hours, including evenings, weekends, or overnight shifts as needed Familiarity with resort environments or hotel experience is desirable but not mandatory Join us in delivering memorable experiences through energetic service and attentive hospitality! We are committed to fostering an inclusive environment where your skills in guest services, hospitality management, and multilingual communication can shine. This paid part-time role offers an exciting opportunity to grow within the hospitality industry while making a positive impact on every guest's stay.

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person