Front Desk Agent Avocet Hospitality Group - 3.8 Chattanooga, TN Job Details Part-time 22 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance Opportunities for advancement Referral program Qualifications Communication skills Entry level Full Job Description Front Desk Agent | The Read House Step into 1920s-inspired grandeur and become the welcoming face of Chattanooga's premier historic hotel. We are seeking a Front Desk Agent to deliver an elevated, unforgettable experience for every guest. Y ou will seamlessly guide the guest experience from their very first phone call all the way to check-out. Position is part-time, evening shifts. Hourly rate plus incentive!

YOUR RESPONSIBILITIES

Welcome & Serve:

Greet guests with personalized, friendly service and efficiently perform check-in and check-out procedures.

Share Our Story:

Confidently and accurately share the rich history of the hotel with our guests. Curate the

Experience:

Make, modify, and cancel reservations. Answer inquiries and provide recommendations for property facilities, local entertainment, and points of interest.

Seamless Operations:

Collect payments, issue receipts, and abide by all cash handling procedures. Coordinate guest requests with other departments and manage front desk emails.

Grace Under Pressure:

Resolve guest issues or complaints in a professional, timely manner.

WHAT YOU BRING

Background:

A high school diploma or equivalent is required. One year of related experience is preferred.

Technical Skills:

Excellent computer skills, including typing and accurate use of the Property Management System (PMS). Basic mathematical skills are also required.

Mindset:

You possess excellent communication skills and a strong attention to detail. You are able to multitask, apply patience, and perform well under pressure in a fast-paced, high-demand environment. You work efficiently both independently and in a team environment.

Flexibility:

You maintain regular, punctual attendance and can work a flexible schedule that includes days, evenings, weekends, and holidays as business requires.

WORKING DEMANDS

Physicality:

You have the ability to stand for extended periods, sometimes for an entire shift. You must be able to hear at a basic level to communicate with coworkers and guests. You can frequently lift, carry, push, or pull up to 30 pounds, and occasionally up to 50 pounds.

Environment:

Expect a work environment with high guest contact and varying circumstances. You will use standard office equipment, a multi-line telephone system, two-way radios, and property software systems.

WHAT WE HAVE TO OFFER

Vibrant Environment:

A culture valuing passion, individuality, and fun.

Career Growth:

Opportunities for internal advancement

Education:

Tuition reimbursement program

Comprehensive Care:

Affordable medical, dental, and vision plans

Peace of Mind:

Life, disability, accident, and critical illness insurance

Personal Support:

Employee Assistance Program (EAP)

Paid Time Off:

Generous PTO and paid holidays

Retirement:

Traditional & Roth 401(k) with up to 3.5% employer match

Flexible Pay:

Early access to earned wages via

PayActiv Extra Cash:

Employee referral bonuses

Avocet Discounts:

Savings at our hotels and restaurants

Daily Perks:

Discounted Starbucks, employee meals, and garage parking Ready to be a part of The Read House history? Apply today! •2025 WINNER for Chattanooga's Best of the Best Hospitality Employer!• EOE / DFWP