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Front Desk Representative/Night Auditor

Job

La Quinta Inn & Suites- EAST RIDGE

East Ridge, TN (In Person)

$24,246 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

Front Desk Representative/Night Auditor La Quinta Inn & Suites- EAST RIDGE East Ridge, TN Job Details Part-time | Full-time $10 - $13 an hour 2 hours ago Qualifications Bilingual Computer operation Multilingual Customer service Computer literacy Basic math Guest services Phone etiquette Technical Proficiency Full Job Description The La Quinta Inn & Suites East Ridge is currently looking for Front Desk Clerks to join our wonderful staff. The hotel front desk clerk is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk clerk has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.
Responsibilities:
Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Requirements Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times Reliable transportation
Job Types:
Full-time, Part-time Pay:
$10.00 - $13.00 per hour
Work Location:
In person