Front Desk Agent Quality Inn and Suites - 3.2 Germantown, TN Job Details Part-time 13 hours ago Benefits Flexible schedule Qualifications Bilingual Resort experience Multilingual Night audit Multi-line phone systems Full Job Description Overview We are seeking a friendly, professional Front Desk Agent to join our hospitality team at our hotel. This role is vital in providing exceptional guest experiences and ensuring smooth hotel operations. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to handle guest inquiries efficiently. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems, handle guest inquiries, and provide accurate information about hotel services and amenities Maintain excellent phone etiquette while addressing guest requests promptly and professionally Handle reservations, cancellations, and modifications using hotel management software Assist guests with concierge services, including booking transportation, dining reservations, and local attractions Ensure guest satisfaction by resolving issues efficiently and courteously Maintain the front desk area in a clean, organized manner to promote a welcoming environment Support night audit procedures as needed to ensure financial accuracy and reporting Collaborate with housekeeping, maintenance, and other departments to meet guest needs Experience Previous experience in hospitality management or front desk operations preferred Strong customer service background with excellent communication skills Bilingual or multilingual abilities are a plus for serving diverse guests effectively Familiarity with hotel management systems and multi-line phone systems preferred Knowledge of guest relations, hotel operations, and resort services beneficial Experience in night audit procedures or hotel management roles is advantageous This position offers an engaging work environment where your hospitality skills can shine. We value professionalism, attentiveness, and a genuine desire to create memorable guest experiences.

Job Type:

Part-time Benefits:

Flexible schedule

Work Location:

In person