Hotel Front Desk Clerk Quality Inn and Suites - 3.2 Germantown, TN Job Details Part-time | Full-time 13 hours ago Qualifications Bilingual Hotel policy compliance Resort experience Multilingual Phone communication Night audit Public safety procedures Hotel emergency procedures Property management systems (PMS) Multi-line phone systems Hospitality online booking platforms Hotel safety procedures Office phone management Full Job Description Job Overview Join our vibrant hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth operations at the front desk. Your enthusiasm and professionalism will help create memorable experiences for our guests, setting the tone for their entire stay. If you thrive in a fast-paced environment and have a passion for hospitality, this position offers an exciting opportunity to develop your career in hotel management. Duties Greet guests warmly upon arrival, ensuring a friendly and professional first impression Manage guest reservations using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via multi-line phone systems, providing accurate information and assistance Process check-ins and check-outs efficiently while verifying guest identification and payment details Address guest concerns promptly, employing customer service problem-solving skills to resolve issues effectively Maintain accurate records of guest stays, billing, and special requests, including night audit procedures when required Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Follow hotel emergency procedures to ensure safety and security of guests and staff at all times Requirements Proven experience in hospitality management or front desk operations within a hotel or resort setting Strong customer service skills with a focus on guest relations and client communication Multilingual or bilingual abilities are highly desirable to assist diverse clientele Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) Knowledge of hotel emergency procedures and safety protocols to handle emergencies confidently Excellent phone etiquette and ability to communicate clearly via phone communication channels Experience with night audit processes and multi-line phone systems is preferred Ability to work flexible hours including evenings, weekends, and holidays in a fast-paced environment Join us in delivering outstanding hospitality experiences! We value energetic individuals committed to creating welcoming environments where every guest feels valued. This paid position offers an excellent platform to grow your skills in hotel management while contributing to memorable guest stays.

Expected hours:

40.0 per week

Work Location:

In person