Department:

Spa Operations Reports to :

Spa Manager Coordinate Positions :

Guest Experience Specialists work closely with the spa manager, Nurses, Aestheticians, and owner. Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Essential Behavioral Characteristics:

Ethical Positive attitude Enthusiastic Team orientation Self-motivated Self-directed Empathetic Creative Tenacious Integrity Honesty Trustworthy Outgoing Detail oriented Problem solver Responsible Relationship oriented

Essential Skills:

Organized Responsive Adaptive, flexible and able to multitask Continuous improvement mentality Effective communication Time management/self management

Qualifications:

Possess a thorough knowledge of spa services Have excellent interpersonal skills and customer service orientation Possess excellent cleanliness and sanitation skills Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans

Physical/Mental Requirements :

Standing for extended periods of time Ability to lift at least 30lbs Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Job Types:

Full-time, Part-time Pay:

$16.00 - $20.00 per hour

Benefits:

Paid time off

Experience:

Med spa: 1 year (Preferred)

Sales:

1 year (Preferred)

Work Location:

In person