2nd shift Guest Service Associate - Fulltime Job Overview Come work at the Tru by Hilton Knoxville North, a leading hotel in our metro area. We are looking to hire an experienced Night Auditor to help us keep growing. If you're hard-working and dedicated, Hampton Inn & Suites is an ideal place to get ahead. Apply today! Responsibilities for Guest Service Associate Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Process invoices, post checks to vendors and distribute employee checks Respond to guest complaints, requests and emergencies Reconcile all accounts in a timely manner Verify that all EOD work has been performed by other departments Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Qualifications for Guest Service Associate Excellent communication and math skills 2+ years' experience in customer service or hospitality Able to learn computer functions and other on-the-job skills Strong eye for details Good problem-solving skills Ability to multitask Solid customer service skills Strong written and verbal communication skills Exceptional customer service skills

Job Type:

Full-time Pay:

$14.00 - $16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer Service:

1 year (Required)

Work Location:

In person