The Hyatt Place Knoxville/Downtown is hiring a Part-Time Front Desk Agent to join our team! Weekend Availability Required - May work AM or PM shifts The Hyatt Place Knoxville-Downtown is a fascinating destination for both travelers and locals with our Five Thirty Lounge rooftop bar, 24/7 gym, Starbucks, and more! We are in the heart of Knoxville's Downtown with neighbors like the historic Tennessee Theatre, the Bijou Theatre, Market Square, and Gay Street's shops and restaurants. Your Responsibilities Check the guest in and out efficiently and in a friendly manner. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios, and emergency procedures. Speak with guests about Knoxville and East TN to give recommendations (activities, restaurants, etc.) and directions around downtown and surrounding areas. Must be able to effectively learn and operate the hotel computer system/property management system. Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings. Monitor room availability, selling strategies, discounts and frequent guest program benefits. Other duties as assigned. What You Need Must be available to work over the weekend Part Time must work 2-3 shifts per week Verbal and non-verbal communication skills Positive, outgoing, and friendly personality Punctuality, reliability, and adherence to a work schedule are required Weekend availability preferred Front desk (any industry) experience is preferred Perks of Working with Us Upbeat, supportive work environment

Complimentary Wellness Resources Full-time Associates:

Medical, Dental, Vision from day one, 401k with a company match, vacation and PTO policies, company paid life insurance policy, and so much more! Discounted rooms rates, complimentary rooms, discounted food and beverage Free parking

Early Pay Day Option Professional Development Assistance Job Type:

Part-time Pay:

From $16.25 per hour

Benefits:

401(k) matching Employee assistance program Employee discount Paid time off Parental leave Referral program Tuition reimbursement Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? This position requires a 7:00 a.m. start time or a 3: 00 p.m. start time. Are you able to reliably report to work by that time?

Work Location:

In person