Part Time Guest Services / Front Desk Staff

StayAPT Suites hotel brand is currently seeking a Part Time Front Desk/Housekeeping Representative for their expanding portfolio of mid-priced Extended Stay hotels. stayAPT hotels boast the largest living space in the mid-tier extended stay segment with 500+ sq ft suites. stayAPT suites was designed for guests who need accommodation for an extended period, offering full kitchens, high speed internet access and a living space separated from the bedroom. stayAPT Suites was launched as a new extended stay brand in January 2020. This is an exciting opportunity to be a team member for our rapidly growing new brand, soon to have hotels open nationwide.

JOB SUMMARY

The front desk/housekeeping position is to serve our guest as first point of contact and manage all aspects of their accommodation. This position will help support the Assistant General Manager & will include manager on duty responsibilities. Essential Job Functions Include; MUST possess a hospitality attitude to promote a positive guest experience. MUST possess creative problem-solving skills Hotel Front Desk Representative responsibilities include; registering guest, managing reservations and providing information about room, rates & amenities. Performing all check- in & check-out tasks. Managing online and phone reservations. Processing of payments including credit cards., cashless property. Register guest, collecting necessary information (like contact details and exact dates of the stay) Welcome guest upon their arrival and assign rooms. Respond to clients complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, well maintained and fully furnished to accommodate guest needs. Maintain updated records of bookings and payments Handling customer complaints, listening to the guest, empathizing, and taking corrective measures to rectify the issue. Ensure suites are clean and properly stocked with supplies, according to Brand Standards. Ensure ALL Safety & Security processes and procedures are in place, followed and utilized. Report to resident manager any items that are in need of maintenance, or any safety issues observed. Know all hotel emergency procedures.

Quality adherence:

Maintain the cleanliness of the rooms and property including: Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens; cleaning showers, sinks, counter tops, bathtubs, toilets, bathroom floors and fixtures; replacing soiled towels with clean towels; dusting furniture, window seals and fixtures; cleaning windows and mirrors; vacuuming or sweeping and moping rooms; transporting all supplies required to accomplish tasks, utilizing standard supply cart; picking up trash in parking lot, empty exterior trash cans and clean building exterior; keeping vending and guest laundry areas clean Perform other duties as assigned to meet business needs.

REQUIREMENTS

Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred. Experience with hotel reservations software preferred. Customer service attitude. Excellent communication and organizational skills.

JOB TYPE

Part-time

KNOWLEDGE, SKILLS, AND PHYSICAL DEMANDS

Excellent reading and writing and typing skills

• Excellent communication skills
• Ability to work with minimal supervision and follow written and verbal work instructions
• The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation.
• Firm and simple grasping are required for all aspects of work
• Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work. Overhead reaching is limited to 20% of the time
• Pushing and pulling movements are required approximately of 60% of the time for dusting, vacuuming, sweeping, moving supply carts and making beds, etc.
• Lifting of supplies (linens, vacuum cleaners, etc.) occurs on a regular basis, but rarely exceeds 25 pounds. The maximum weight lifted is 40 pounds
• Standing and walking around the property up to 100% of the time
• Bending is required up to 80% of the normal work period while performing essential tasks
• Crouching, kneeling, stooping, and squatting are required for approximately 20% of the time, particularly when cleaning bathroom fixtures and facilities.
• Crawling or working from the knees is required occasionally, usually less than 5% of the time

COMPENSATION

Depending on experience

Job Type:

Part-time Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Free parking Life insurance

Education:

High school or equivalent (Preferred)

Language:

English (Required)

Location:

Lebanon, TN 37090 (Preferred) Ability to

Commute:

Lebanon, TN 37090 (Required)

Work Location:

In person